Modern Cleaning and Servicing PVT LTD (MCSP) is a facility management company that delivers services to ensure the seamless operation of buildings and infrastructure, covering maintenance, upkeep, and overall management to enhance performance and occupant experience.
At MCSP, we believe in measurable excellence. That’s why we commit to clear Service Level Agreements (SLAs)
| Service Type | Target Response Time | Target Resolution Time | KPI / Performance Target |
| Urgent Requests (non-emergency but business-critical) | 4 hours | 24 hours | 97% completed within target |
| Emergency Repairs (e.g., water leaks, electrical faults, plumbing) | 1.5 hours | 8 hours | 95% completed within target |
| Routine Maintenance | Scheduled date | Scheduled date | 100% completed on time |
| Preventive Maintenance | As per quarterly plan | N/A | 100% completion |
| Cleaning/Janitorial service | Daily by 8 AM | N/A | 100% daily completion |
| Security Incidents | Immediate dispatch | Resolution within 4 hours | 100% response compliance |
These standards aren’t just words — they’re monitored and reported to our clients every month.
Our Services:
Our services are generally categorized into two areas: hard services and soft services. Hard services focus on preventive maintenance and tasks related to the facility’s physical infrastructure, while soft services vary based on situational needs and priorities. Both hard and soft services play a crucial role in the daily operations of a facility, ensuring efficiency, organization, and safety.
Hard services:
Hard services refer to any aspect related to the physical structure of a building. These are permanent features that cannot be removed and play a crucial role in maintaining the facility’s structural integrity. Often, these services are governed by regulations to ensure safety and compliance.
List of Hard services that we provide:
Fire Systems: Every business must have a certified fire protection system approved by the city to ensure the safety of occupants. This includes maintaining operational overhead sprinklers, clearly labeled fire exits, and other essential fire safety measures.
Plumbing: Proper plumbing is a fundamental requirement for buildings open to the public. Adequate water supply and sanitation facilities must meet regulatory standards to ensure compliance and public health.
Mechanical Systems: The structural integrity and functionality of a building’s mechanical components are vital for daily operations, ensuring safety and efficiency.
Lighting: Adequate lighting is essential for both safety and functionality, allowing occupants to navigate spaces and perform tasks effectively.
Electrical Systems: Electrical systems must meet code requirements and pass inspections to ensure they are safe and suitable for occupancy.
HVAC: Proper heating, ventilation, and air conditioning (HVAC) systems are critical for maintaining a comfortable and healthy indoor environment. Poor ventilation can lead to health risks or operational disruptions.
Building Maintenance: While not always legally mandated, regular building maintenance is essential for ensuring the proper function of critical systems. Maintenance teams also collaborate with office managers for additional tasks such as installing shelves, removing doors, and general upkeep.
Soft Services:
Soft services play a crucial role in the facilities management ecosystem. These services can range from office cleaning and interior decorating to event catering. Office managers often oversee soft facilities management, as they have a deeper understanding of the organization’s needs. By working closely with the soft services team, they help create a secure, comfortable, and enjoyable work environment.
List of Soft service that we provide:
