At Modern Cleaning and Servicing Pvt Ltd (MCS), we don’t just manage facilities—we optimize them. Operating under a world-class Integrated Management System (IMS), we transform everyday operations into a seamless experience of safety, sustainability, and peak efficiency.
Our promise of excellence isn’t a vague corporate goal; it is a legally backed guarantee anchored by four prestigious international certifications:
Accountability in Action: Our Service Level Agreements (SLAs)
We believe true excellence must be measurable. We don’t hide behind fine print; instead, we offer transparent, ironclad SLAs backed by monthly performance tracking reported directly to you.
| Service Category | Target Response Time | Target Resolution Time | KPI / Performance Target |
|---|---|---|---|
| Emergency Repairs (Leaks, electrical, plumbing failures) | 1.5 Hours | 8 Hours | 95% completion within target |
| Urgent Requests (Business-critical bottlenecks) | 4 Hours | 24 Hours | 97% completion within target |
| Security Incidents (Immediate asset threat) | Immediate Dispatch | 4 Hours | 100% compliance guarantee |
| Janitorial & Cleaning (Daily setup) | Daily by 8:00 AM | N/A | 100% daily completion |
| Routine Maintenance (Pre-arranged fixes) | Scheduled Date | Scheduled Date | 100% on-time completion |
| Preventive Maintenance (System optimization) | Per Quarterly Plan | N/A | 100% execution rate |
Comprehensive Ecosystem Services
We split our solutions into Hard Services and Soft Services, ensuring that your building’s structural heartbeat and its cultural environment run in perfect synergy.
Hard Services: Empowering Your Infrastructure
Your building’s physical systems require flawless precision to maintain structural integrity, stay compliant, and prevent costly downtime. We handle the heavy lifting:
Soft Services: Crafting Your Perfect Work Environment
A great workplace is secure, inspiring, and dynamic. Our soft services adapt to the daily rhythm of your organization, enriching your workplace experience:
Partner with MCS Today
Let us handle the background details so you can focus completely on what you do best: growing your business.