Our Integrated Commitment to Excellence & Service Level Agreements (SLAs)
Modern Cleaning and Servicing Pvt Ltd (MCS) operates under a world-class Integrated Management System (IMS) to guarantee our Service Level Agreements (SLAs). Our commitment to our clients is validated by our four international certifications:
- ISO 9001:2015 (Quality Management): Ensuring consistent service delivery and total client satisfaction.
- ISO 14001:2015 (Environmental Management): Implementing eco-friendly cleaning and sustainable waste management.
- ISO 45001:2018 (Occupational Health & Safety): Protecting your assets and our people through rigorous safety protocols.
- ISO 41001:2018 (Facility Management): Optimizing the ‘People, Place, and Process’ of your built environment.
By integrating these standards, MCS ensures that every SLA is met with maximum efficiency, zero safety compromises, and a minimal environmental footprint. We believe in measurable excellence. That is why we commit to clear Service Level Agreements (SLAs).
| Service Type |
Target Response Time |
Target Resolution Time |
KPI / Performance Target |
| Emergency Repairs (e.g., leaks, electrical, plumbing) |
1.5 Hours |
8 Hours |
95% completion within target |
| Urgent Requests (Business-critical) |
4 Hours |
24 Hours |
97% completion within target |
| Security Incidents |
Immediate Dispatch |
4 Hours |
100% response compliance |
| Cleaning/Janitorial Services |
Daily by 8 AM |
N/A |
100% daily completion |
| Routine Maintenance |
Scheduled Date |
Scheduled Date |
100% completion on time |
| Preventive Maintenance |
Per Quarterly Plan |
N/A |
100% completion |
These standards are not just words, they are monitored and reported to our clients every month.
Our Services
Our services are strategically categorized into Hard Services and Soft Services. Our delivery in both areas is governed by our ISO 9001, 14001, 45001, and 41001 certifications, ensuring that every task is performed with international standards of quality, safety, and efficiency.
Hard Service
Hard services refer to the physical infrastructure and permanent systems of a building. These services are critical for maintaining structural integrity and are strictly managed to meet safety and regulatory compliance.
List of Hard Services we provide:
- Fire Systems: Maintaining certified fire protection systems, including overhead sprinklers and clearly labeled fire exits.
- Plumbing: Ensuring adequate water supply and sanitation facilities that meet public health and regulatory standards.
- Mechanical Systems: Monitoring the functionality of mechanical components to ensure daily operational safety.
- Lighting & Electrical Systems: Ensuring all electrical systems meet code requirements and provide optimal functionality for occupants.
- HVAC: Managing heating, ventilation, and air conditioning to maintain a healthy and comfortable indoor environment.
- Building Maintenance: General upkeep, including structural repairs and collaboration with office managers for custom installations.
Soft Services
Soft services enhance the facilities management ecosystem by creating a secure, comfortable, and productive work environment. These services are adaptable to your organization’s specific daily needs.
List of Soft Services we provide:
- Janitorial Services (Daily Cleaning)
- Security & Risk Management
- Landscaping & Space Management
- Waste & Pest Control
- Reception & Office Support
- Mail & Asset Management
- Payroll Services & Interior Decorating
